Due to the nature of our products and for health, safety, and quality assurance reasons, we are unable to accept returns once an order has shipped. This policy helps ensure that every customer receives a brand-new, unused HaloTherapyPRO product. If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery. We will work with you promptly to repair, replace, or resolve the issue under our warranty and support policies. For assistance, please contact Support@HaloTherapyPRO.com.